Product Information:Name: Enchantment: The Art of Changing Hearts, Minds, and ActionsPage count: 224Year of first printing: 2011ISBN: 9781591843795Although this book is not directly related to emergency medicine, but Enchantment: The Art of Changing Hearts, Minds, and Actions by management guru, Guy Kawasaki, has a lot to teach us, doctors in ER, on the one of the very important aspect of